Refund & Cancellation Policy
1. Refund Processing Time
Refunds will be processed within 1 to 14 business days, depending on the payment method used.
The refund will be credited via the same payment channel used for payment.
2. Flight Bookings
GoKawsar follows the airline's cancellation and reissue policies.
Travelers must request cancellations or changes at least 48 hours before departure to avoid no-show charges.
Cancellations or reissues require contacting GoKawsar support or via GoKawsar Chat.
Airlines may charge a cancellation or reissue fee, and GoKawsar may impose additional service fees beyond airline fees.
EMI-related charges, if applicable, will be deducted from the refund amount.
Convenience charges are non-refundable.
3. Hotel Bookings
GoKawsar follows each property's cancellation policy.
Travelers must cancel bookings via GoKawsar Chat or by contacting GoKawsar support.
Cancellation fees may apply based on the hotel's terms and cancellation timing.
Changes are dependent on hotel's terms and conditions.
Black-out date bookings are non-cancellable and non-refundable.
EMI-related charges, if applicable, will be deducted from the refund amount.
Convenience charges are non-refundable.
4. "GoKawsar Flex Search" Bookings
"GoKawsar Flex Search" combines flights from different airlines under one itinerary, each subject to individual airline policies.
If a flight in a "GoKawsar Flex Search" is not booked or issued, it will be refunded or reissued as per the respective airline's policy.
Flight fares are subject to change based on airline availability and policies.
Any changes or cancellations must be handled directly with the respective airline.
Refund, cancellation, or date change requests will follow airline policies along with GoKawsar's service fees.
GoKawsar is not liable for issues arising from combining flights from different airlines.
Travel insurance is recommended to cover unforeseen events.
5. Visa Services
Visa fees and service charges are strictly non-refundable, even in cases where a visa is denied.
6. Force Majeure & Unforeseen Circumstances
GoKawsar is not liable for disruptions due to natural disasters, strikes, or government-imposed restrictions.