Privacy Policy

1. Information We Collect

When you book tickets or interact with our travel platform, we may collect personal information necessary to process your transactions and provide seamless services:

• Personal Identifiers: Name, email address, phone number, and account credentials.
• Booking Details: Travel routes, bus choices, seat numbers, and transaction reference IDs.
• Technical Data: IP address, browser type, device information, and usage analytics.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and manage your ticket bookings and issue E-Tickets.
• Send transaction updates, booking confirmations, and support SMS/Emails.
• Improve, personalize, and expand our platform’s user experience.
• Prevent fraud, secure accounts, and resolve customer support queries.

3. Payment & Data Security

GoKawsar prioritizes the safety of your transactions. We do not directly store your credit card or MFS (bKash/Nagad/Rocket) PIN details on our servers. All digital payments are processed through secure, SSL-encrypted payment gateways.

4. Cookies and Web Beacons

Like any other website, GoKawsar uses cookies to store information including visitors preferences and the pages on the website that the visitor accessed. The information is used to optimize the users experience by customizing our web page content based on visitors browser type and/or other information.

5. Third-Party Services

We may partner with bus operators and service providers to issue tickets. Your relevant booking details (such as passenger name and contact number) are shared with the respective transport operator solely for boarding and verification purposes.

6. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our team.